Customer Service Representative (13-03)

La Clinica de Familia Inc. • Full-time • Las Cruces, NM • $15 / hour • 2w ago

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures

Non-exempt

$15.35

Job Summary:

Responsible primarily for maintenance of medical records and respective patient information, ensuring confidentiality and safe-guarding, and in compliance with applicable LCDF policies and standards. Also assists with other front office functions, especially providing effective customer service to patients, at assigned clinic

Core Competencies:

Excellent communications skills; demonstrate courtesy and respect; bilingual English/Spanish (required)
Must have excellent phone etiquette
Must possess excellent time management skills
High attention to detail with high degree of organization
Must be self-initiating and adaptable with ability to communicate to a variety of staff members
Must exercise excellent judgement
Must maintain a high level of confidentiality
Must be able to work well under pressure and with minimal supervision
Good organization and analytical abilities
Exceptionally strong customer service, communication and interpersonal skills.
Advocate for positive patient experience.
Good basic math skills.
Basic office skills- ability to use windows based software, copier, fax machine, etc.
Demonstrated ability to treat patients with respect, dignity and culturally appropriate.
High level of flexibility.
Demonstrates competency in basic computer skills

Job Requirements:

High school graduate or equivalent and/or completion of a medical terminology course.
One-year experience in a records department preferred.
Ability to work in high stress environment

Benefits:

Health Insurance - PPO
Dental Insurance
Vision Insurance
401(K) with employer matching
Life and AD&D Insurance
Short Term Disability
Long Term Disability
Supplement Life Insurance
Paid Time Off (PTO)
Holidays (9)
Education Reimbursement
Cafeteria Plan
Employee Assistance Program
Travel Reimbursement

13-03-644-04
#INDEL

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